Acme Engineering Gets Managed – Case Study

Small businesses rarely have an IT department or the resources to take the long view of their IT needs. In the past, when systems became outmoded or needs changed, some novice put on the “IT” hat and faced the daunting task of evaluating equipment vendors and consultants. PC MANAGED SYSTEMS has revolutionized IT for small businesses by providing a complete solution for a flat subscription fee.

MANAGED SYSTEMS Revolutionizes ACME Engineering

The Before Picture

When David Rose, President of Acme Engineering, came to us, his IT operations were typical of those faced by many growing small businesses:

We had an antiquated hodgepodge of workstations and equipment. We had ongoing computer problems and the constant fear of computer viruses and security threats. Then, when something did go wrong, there was always trouble figuring out which “expert” to call for help.

Acme knew its IT problems were “an accident waiting to happen.” To hear Rose tell it:

We are an engineering firm that relies heavily on technology. I knew our systems were a mess and was forced to wear the “IT” hat, even though I had little clue about what I was doing. Even if I got over the financial hurdle of buying new computer equipment or installing state-of-the art platforms and networks, I didn’t know who would manage it. I hadn’t yet been able to find someone who could handle all of our needs, and thought we’d just end up with a newer improved hodgepodge.

How Things Changed: Enter PC MANAGED SYSTEMS

PC MANAGED SYSTEMS provide an integrated solution. Small businesses no longer have to tangle with one vendor for equipment, and another for services. Gone too is the eventual finger-pointing when problems arise. This made sense to Acme:

I was glad to learn about PC MANAGED SYSTEMS because it was the first thing that made sense to managing our IT needs. PC MANAGED SYSTEMS has a unique subscription fee pricing system that makes their state of the art equipment and services affordable for small businesses. For a fee per workstation, PC MANAGED SYSTEMS provides all the servers, workstations, networks and other equipment. And then they maintain it and keep it state of the art.

While Acme liked the subscription fee pricing, Rose worried about the special IT needs of his engineering firm:

We rely heavily on AutoCad in our business and I worried about selecting the right workstation configuration for my staff. But when we engaged PC MANAGED SYSTEMS, they did a site study, learned about our users and picked out the computers and equipment we needed. I can’t tell you what a relief it was not to have to be involved in decisions about equipment, that are best left to experts.

Not only did PC MANAGED SYSTEMS select the appropriate equipment, but they transferred all of our applications to the new system. We now have these magnificent 19 inch Sony flat panel LCD monitors, which make AutoCad drafting a whole new experience.

The After Picture

We asked David Rose, President of Acme what MANAGED SYSTEMS had done for its business:

Well first of all, the daily headaches associated with computer problems are gone, and so too is the downtime lost. Plus our work is no longer interrupted by spam, and our systems are immune to viruses. And while it may sound corny, my engineers love their new large screen AutoCad displays, and their enthusiasm and productivity have soared. Plus they added a remote access features so my staff can work from a client’s location or even at home if the need arises.

The Bottom Line

PC MANAGED SYSTEMS enables companies like Acme Engineering and other small businesses to fully outsource their IT needs. Happy customers have more time and resources to focus on their core businesses. They avoid huge up front investments in computer equipment and know that MANAGED SYSTEMS can cover the long view of their IT needs.